Privacy Policy
1. Who we are
This policy is issued by LV - Home Assist (PulseOne Furniture Solutions) (“we”, “us”). Levx Solutions (“Levx”) provides technical support for the system described below.
2. What this policy covers
LV CRM is an internal customer-service tool. Our team uses it to receive and reply to customer messages sent through the WhatsApp Business Platform provided by Meta. This policy explains what information the tool handles when you message us on WhatsApp and what we do with it.
3. Information we collect
- WhatsApp details: your WhatsApp phone number and your WhatsApp profile name.
- Messages and media: the messages you send us, and any pictures or files you attach, as well as our replies.
- Message status: delivery and read status of the messages we exchange.
- Advertising information: if you start a conversation by clicking an ad on Facebook or Instagram, the ad details attached to that conversation (ad ID, ad title and ad link).
- Staff notes and labels: notes and tags that our team members add to a conversation.
4. How we use information
- to reply to your messages and provide customer service;
- to keep a record of our conversations with you;
- to understand how our ads and sales channels perform;
- to keep the system secure and prevent misuse.
We do not sell your personal information.
5. Who we share information with
- Meta / WhatsApp: messages are sent and received through the WhatsApp Business Platform, which is operated by Meta and subject to Meta’s own terms and privacy policy.
- Hosting and technical service providers: companies that host or help us operate the system, including Levx, only so far as needed to run and support it.
- Authorities: government or law-enforcement bodies, where we are required to do so by law.
6. How long we keep information
We keep conversation records for as long as they are needed for the purposes in section 4, or for as long as the law requires. When information is no longer needed, we delete it or make it anonymous.
7. How we protect information
We use reasonable technical and organisational measures to protect the information in the system. Access is limited to authorised staff who sign in with their own accounts, and the system is served over an encrypted (HTTPS) connection. No method of storing or transmitting data is completely secure, so we cannot guarantee absolute security.
8. Your choices: access, correction and deletion
You can ask to see the information we hold about you, to have it corrected, or to have it deleted. Please email pulseone239@gmail.com and include the WhatsApp phone number you use to contact us, so that we can find your conversation. We may need to confirm that the request comes from you.
9. Changes to this policy
We may update this policy from time to time. The latest version is always on this page, and the “Last updated” date above shows when it last changed.
10. Contact
Questions about this policy can be sent to pulseone239@gmail.com.